Terms of Use
Effective Date: 01/06/2025
Welcome to County Repairs Limited (“we”, “us”, “our”). By accessing or using our website at https://countyrepairs.co.uk (“Website”), you agree to comply with these Terms of Use (“Terms”). Please read them carefully before using the Website.
1. Eligibility
You must be at least 18 years old to use this Website. By accessing the Website, you confirm that you meet this requirement and are legally able to enter into binding contracts under UK law.
2. Acceptable Use of the Website
You agree to use the Website only for lawful and legitimate purposes. You must not:
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Use the Website in a way that violates any applicable laws or regulations.
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Engage in any activity that damages, disables, or interferes with the Website’s functionality or security.
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Attempt to gain unauthorised access to any part of the Website, its servers, or connected systems.
3. Membership Products
We offer servicing contracts and agreements through the Website. All descriptions, prices, and availability are subject to change without prior notice.
Important:
No payments or purchases are made directly through the Website. If you express interest in a service, we may contact you using the details you provide to discuss the service and arrange payment separately (e.g. phone call, bank transfer, payment link, or other agreed method).
Any contract for services will be confirmed separately—such as by email, telephone, or a signed agreement. These specific terms may include additional provisions about payment, cancellations, or service delivery. If there is any inconsistency, the service-specific terms take priority.
4. Refunds & Cancellations
4.1 No Payments Taken on the Website
The Website itself does not process transactions. These Terms relate only to your use of the Website and do not override any service-specific terms you receive when taking out a service or agreement with us.
4.2 Before a Contract Is Formed
If you make an enquiry but choose not to proceed, there is nothing to cancel and no charges apply.
5. Data Collection & Privacy
We only collect personal information when you voluntarily submit it through our Website (e.g. via contact forms). This may include:
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Your name
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Email address
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Telephone number
For more information on how your data is processed, please refer to our Privacy Policy.
6. Intellectual Property
All content on the Website—including text, logos, images, graphics, and software—is owned by County Repairs Limited or our licensors and is protected by UK and international intellectual property laws.
You may not copy, modify, distribute, reproduce, or exploit any content without our written permission.
7. Third-Party Links
The Website may contain links to third-party sites. These are provided for convenience only. We are not responsible for their content, accuracy, or practices, and accessing them is at your own risk.
8. Limitation of Liability
To the fullest extent permitted by law, County Repairs Limited is not liable for any direct, indirect, incidental, consequential, or special damages arising from your use of the Website.
Nothing in these Terms limits or excludes our liability for:
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Death or personal injury caused by our negligence
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Fraud or fraudulent misrepresentation
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Any liability that cannot be restricted under applicable law
9. Indemnification
You agree to indemnify and hold harmless County Repairs Limited—along with our employees, officers, directors, and affiliates—from any claims, losses, damages, or expenses (including reasonable legal costs) arising from your use of the Website or breach of these Terms.
10. Complaints & Dispute Resolution
10.1 Submitting a Complaint
If you are unhappy with any aspect of our Website or services, please contact us using the details in Section 13. Provide:
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Your full name and contact details
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Any relevant account or reference number
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A clear description of your complaint
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Supporting documents, if available
10.2 How We Handle Complaints
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We will acknowledge your complaint as soon as reasonably possible.
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We will investigate and may request further information.
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We aim to provide a full response within 14–28 days, or will update you if more time is required.
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We will explain our findings and any actions we propose to take.
10.3 Escalation
If you remain dissatisfied after our final response, you may be able to refer your complaint to an appropriate alternative dispute resolution (ADR) scheme or regulator, depending on the nature of the service. Details will be provided where legally required.
Your statutory rights remain unaffected.
11. Governing Law & Jurisdiction
These Terms are governed by the laws of England and Wales. Any disputes arising from your use of the Website will be subject to the exclusive jurisdiction of the courts of England and Wales.
12. Changes to These Terms
We may update these Terms at any time. Changes take effect immediately upon being posted on the Website. By continuing to use the Website, you accept the revised Terms.
13. Contact Us
If you have questions about these Terms, wish to enquire about a membership product, or want to raise a concern, please contact:
County Repairs Limited
Office 7544
321–323 High Road
Chadwell Heath
Essex
RM6 6AX
United Kingdom