Terms and conditions - 2nd August 2024
These Terms & Conditions, together with Your Schedule, form a fixed-term Annual Servicing Agreement between You and Us. This Agreement covers annual planned servicing and certification of heating and boiler equipment specified in Your Schedule. Please read the Agreement carefully and contact Us if you require clarification or amendments.
This Agreement is not an insurance contract, is not FCA-regulated, and is not covered by the Financial Services Compensation Scheme. It is strictly a service agreement for routine annual servicing and safety certification.
The Agreement is operated under the trading name County Repairs, part of County Repairs Ltd
Registered Office: Office 7544, 321–323 High Road, Chadwell Heath, Essex, RM6 6AX
Company Registration Number: 15858727 (England & Wales)
1. Introduction
The County Repairs Annual Servicing Agreement provides:
Annual manufacturer-recommended servicing of the boiler, heating system or associated gas appliance(s) listed on Your Schedule.
Where required by law, the issue of a Gas Safety Record (CP12) for landlords or commercial property managers, subject to the appliance passing relevant safety checks.
Priority access to additional repair work at discounted commercial rates for Members (repairs are not included in this Membership unless explicitly stated).
Any repairs, replacement parts, remedial work, or system upgrades identified during the annual service are chargeable.
2. Definitions
Appliance – Any gas or heating appliance listed in Your Schedule.
Boiler – A gas-fired or commercial heating boiler listed in Your Schedule.
Gas Safety Record (CP12) – Mandatory safety certification issued following successful inspection under the Gas Safety (Installation and Use) Regulations 1998.
Breakdown – A mechanical or electrical failure causing an Appliance not to function. (Breakdown repairs are not included under this Agreement.)
Callout – A scheduled visit by an approved Engineer for the annual service.
Commercial Premises – Any non-domestic building or business location.
Engineer – A Gas Safe registered engineer authorised by Us.
Landlord – A property owner responsible for ensuring statutory gas safety compliance.
Membership – Your annual fixed-term agreement for boiler servicing.
Schedule – The personalised document confirming the Equipment covered.
Service – The annual inspection, servicing and safety certification as required.
We/Us/Our – County Repairs.
You/Your – The contracting business, landlord, property owner, or authorised representative named in the Schedule.
3. General Conditions
These conditions apply to all Services under this Agreement.
4. Your Contract with Us
Your contract begins when We confirm acceptance of Your application and issue Your Agreement documents.
Our liability is limited to:
carrying out the annual boiler/service visit, and
providing any statutory safety certification, where the Appliance meets legal safety standards.
Our liability never exceeds the total annual fee paid by You.
4.1 Payment
You must pay the fees stated in Your Schedule by Direct Debit or invoice (as applicable).
If payment fails, We reserve the right to suspend or cancel the Agreement.
4.2 Fixed Term
This Agreement covers one annual service visit during the Service Year.
It does not include breakdown cover, repairs, replacement parts, or emergency callouts.
5. Your Responsibilities
To allow Us to fulfil Our obligations, You must:
5.1 Access and Safety
Ensure safe, unobstructed access to the Appliance and associated pipework.
Provide access at the scheduled service time.
Failure to do so results in a £75 failed attendance fee.
Ensure the installation complies with gas safety standards before the service.
Unsafe installations cannot be serviced or certified.
5.2 Equipment Condition
Ensure all Appliances are in working order at the start of this Agreement.
Ensure the system meets minimum manufacturer and legal standards prior to servicing.
5.3 Landlord / Commercial Compliance
Where applicable, You must:
Provide access to all rented areas requiring inspection.
Ensure tenants are informed of the Engineer visit.
Retain copies of Gas Safety Records as required by law.
5.4 Usage
Ensure the Appliances are used in accordance with manufacturer and statutory requirements.
Maintain system pressure and general upkeep between services.
5.5 Certificates & Documentation
Provide evidence of any previous work, compliance upgrades, or remedial actions.
Complete any required safety improvements identified during the service before a Gas Safety Record can be issued.
6. Exclusions
This Agreement does not cover:
Any Appliance not listed on Your Schedule.
Repairs, replacement parts, or emergency callouts.
Rectification of installation faults or illegal installations.
Systems deemed Immediately Dangerous (ID) or At Risk (AR) under Gas Safe rules.
Upgrades required for compliance with building or gas safety regulations.
Commercial plant rooms requiring multi-engineer attendance unless stated in Your Schedule.
Flue replacements, pipework alterations, or ventilation improvements.
Damage caused by water leaks, power surges, or external issues (e.g. gas supply failure).
Cosmetic damage.
Any costs resulting from Your failure to provide access.
7. Contractual Information and Changes
We may amend these Terms for legal or operational reasons.
If changes benefit You, they take effect immediately (notice within 28 days).
Otherwise, You will receive at least 28 days’ notice before changes take effect.
If We transfer this Agreement to another provider, We will notify You.
You consent to the lawful transfer of data necessary for continuation of Service.
8. Severance
Each clause operates independently. If any clause is deemed unlawful, the remainder remains valid.
9. Statutory Rights & Governing Law
These Terms are governed by the laws of England and Wales.
Your statutory rights remain unaffected.
10. Contacting Us
Helpdesk: 03300 270 571
Email: helpdesk@countyrepairs.co.uk
Address: Office 7544, 321–323 High Road, Chadwell Heath, Essex, RM6 6AX
Calls may be recorded for training and quality purposes.
11. Support for Customers with Disabilities
We can provide documentation in accessible formats upon request.
12. Cancellation
12.1 Your Right to Cancel
You may cancel within 28 days of receiving Your documents and receive a full refund, provided the annual service has not taken place.
After 28 days, You may cancel with 30 days’ notice.
A pro-rata refund will apply only if the service has not yet been carried out.
If the annual service has already been completed, no refund is due for the remaining term.
12.2 Cancellation by Direct Debit Failure
If You cancel Your Direct Debit without notifying Us, We may:
attempt to collect outstanding payments,
suspend the Agreement, or
treat the Agreement as cancelled.
13. Complaints
If You have a complaint, contact Our Helpdesk.
If unresolved, Your case will be escalated to Our complaints team.
If You remain dissatisfied, You may contact Trading Standards:
www.tradingstandards.uk/consumer-help
14. Data Protection
We are the Data Controller and process Your data to administer this Agreement and contact You about services unless You opt out of marketing.
We may share data with:
Gas Safe engineers and service partners
Auditors and consultants
Payment processors and banks
Regulatory bodies
Fraud prevention agencies
Complaint handling services
We retain Your data for a minimum of 7 years for legal purposes.
Your rights include access, correction, deletion (where legally permissible), and data portability.
Concerns may be raised with the Information Commissioner’s Office (ICO):
www.ico.org.uk
15. Company Information
County Repairs
A trading name of County Repairs Ltd
Registered Office: Office 7544, 321–323 High Road, Chadwell Heath, Essex RM6 6AX
Company Number: 15858727