Privacy Policy.

Privacy Policy

This Privacy Policy applies to County Repairs, a trading name of County Repairs Limited (Company No. 15858727), with our registered office at Office 7544, 321–323 High Road, Chadwell Heath, Essex, RM6 6AX.

This policy explains how we collect, use, and protect your personal data. It also outlines the legal basis for processing your information and your rights under data protection laws.

County Repairs acts as the data controller for your personal information. If you have any questions about how your data is handled, you can contact us using the details below:

Post: Office 7544, 321–323 High Road, Chadwell Heath, Essex, RM6 6AX
Email: compliance@countyrepairs.co.uk
Telephone: 03300 270 571

What Information We Collect and How We Obtain It

We may collect the following types of personal data:

  • Personal details: such as your name, address, and contact information, provided in person, via our website, or over the phone.

  • Financial information: including bank account details needed to set up payments.

  • Website usage data: such as your IP address and information collected through cookies.

We collect data when you enquire about our services or plans, when we set up your account, and when you request changes to your plan. This may include information about other individuals linked to your plan.

We may also receive personal information from reputable data brokers where we have a legitimate interest, or where you have given explicit consent to be contacted by us via telephone, email, SMS, or post. You may withdraw your consent at any time by contacting us.

We will not transfer your personal data outside the European Union unless the recipient applies data protection standards that comply with EU law.

Please note that supplying certain personal data is a contractual requirement. Without it, we may not be able to provide our services.

How We Use Your Personal Data & Legal Basis for Processing

Purpose Legal Basis
Delivering products/services under your contract. Necessary for the performance of a contract.
Marketing and promoting our products and services. Legitimate interest. You may opt out at any time.
Preventing and detecting fraud or financial crime. Compliance with legal obligations.
Marketing similar products/services you currently receive. Legitimate interest. You may withdraw consent at any time.
Meeting regulatory or legal requirements. Compliance with legal obligations.
Monitoring/recording calls for security, training, and fraud prevention. Legitimate interest in managing and improving our business.
Administering your account, including financial transactions. Necessary for performance of a contract.
Sharing details with service engineers to carry out repairs. Necessary to fulfil our contract with you.
Conducting anonymised profiling to improve services. Legitimate interest in developing our business.

Automated Decisions

We do not currently use automated decision-making or profiling systems. If this changes, we will update this policy accordingly.

Data Retention

We keep your personal data only for as long as needed to fulfil the purposes we collected it for, including any legal or operational requirements.

Typical retention periods are:

  • Contact Information: up to 12 months after your plan ends

  • Repair and Service Records: up to 6 years

  • Payment and Billing Records: 6 years (for tax and accounting purposes)

  • Customer Service Communications: 2 years

  • Marketing Preferences: until you withdraw consent or after 2 years of inactivity

After these periods, your data is securely deleted or anonymised.

You may request the deletion of your data at any time unless we are legally required to retain it.

Your Rights

You have the right to:

  • Request a copy of the personal data we hold about you.

  • Ask us to restrict or object to our use of your data.

  • Request erasure of your personal data (“right to be forgotten”).

  • Request your data in a structured, machine-readable format for transfer to another controller.

  • Object to automated decisions or profiling.

  • Withdraw consent at any time when this is the basis for processing.

  • Lodge a complaint with the UK Information Commissioner’s Office (ICO) at www.ico.org.uk.

Sharing Your Information with Third Parties

We may share your data with trusted third parties such as:

  • Service engineers and repair providers

  • Insurers

  • Banks and payment processors

  • Auditors or consultants

  • Regulators and legal authorities

  • Appliance suppliers

This sharing is only done when necessary to fulfil your contract or meet legal and regulatory obligations.

How We Contact You About Products and Services

We may use your personal data to inform you about similar products or services you may find useful. This is permitted under the “soft opt-in” rules of the Privacy and Electronic Communications Regulations (PECR).

Depending on your preferences, we may contact you by phone, email, or post. You can opt out of these communications at any time. This will not affect essential contact regarding services you already receive.

You may change or withdraw consent at any time by contacting us.

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