County Repairs.
Communication Policy.

This Communication Policy outlines how CountyRepairs will communicate with you and how you can communicate with us.

Our Communication Policy.

Methods of Communication

We will communicate with you through email, phone, or postal mail, depending on the nature of the matter and your preferences.

Business Hours

Our standard business hours are 10h to 18h, during which time we will make every effort to respond to your inquiries promptly.

Response Time

We aim to respond to all inquiries within 24-48 hours, except on weekends and public holidays.

Respectful Communication

We are committed to respectful, professional communication with all customers. We expect the same respect in return. Harassment, abusive language, or inappropriate content directed towards our staff will not be tolerated.

Feedback and Complaints

We value your feedback. If you have any suggestions or complaints, please contact us here. We will address all complaints promptly and fairly.

Have More
Questions ?

From ‘How to make a claim?’ to ‘What is an annual service visit?’ –  Find answers, solutions, money-saving tips and more by checking out the FAQs in our Help Centre.

See FAQs
Scroll to Top